Shipping & Return Policies
Returns & exchanges
Request a cancellation within: 12 hours of purchase
Custom orders are created to your specifications. They cannot be cancelled, returned or refunded at any time.
But please contact us if you have any problems with your order.
Delivery policies
We ship items via Canada Post, Canpar Courier or DHL International.
Custom drapery orders are ready to be dispatched in 3-5 weeks.
Custom roman shade orders are ready to be dispatches in 4-6 weeks.
Custom bench cushion orders are ready to be dispatched in 4-6 weeks.
Fabric samples are shipped within 3-5 days.
Drapery Hardware orders are shipped within 1 to 2 weeks.
DUTY AND TAXES ARE NOT INCLUDED IN OUR SHIPPING PRICE STRUCTURE, THEY WILL BE CHARGED BY DHL ON DELIVERY.